Terms and Conditions
Last Updated: 19/06/2023
COLOUR MATCHING:
We print in CMYK. Cyan, Magenta, Yellow, Black. Our colour management system is solvent based. It’s important to note that they may look different printed than what you see on your computer monitor. Even if you have calibrated your monitor to a specific colour profile, there are various factors that influence the final appearance of colours on a printed product. Because of this, we can’t guarantee colour accuracy 100%.
While we make every effort to ensure consistent colours, there may be some slight colour variations from panel to panel and vehicle to vehicle due to the printing process. If a colour match is needed, please notify us and we will work with you. An additional charge may apply. Prints Charming is not liable for colour match prints and low-resolution prints unless the customer has provided vector files, high resolution images and has asked for printed samples. Failing to do so will result in an extra charge to Re-Print and Re-Wrap/re-print.
When supplying your own artwork, make sure it’s high-resolution- at least 300 DPI (dots per inch) or a vector image and sent in a file format like (.jpeg .pdf .eps .cdr) Never send logos or images taken from your website or a business card- they offer poor resolution and quality. Re-creating logos and acquiring high resolution images will result in higher costs for the design.
PAYMENT TERMS:
We cannot start your project, do any mock-ups, or confirm installation dates until deposit payment is made. The customer or 3rd party representative will confirm they are content to proceed with the job and agree in writing via email or messaging that they are the responsible party for payment of services requested. The customer or 3rd party representative agrees to make full payment up front if the cost is under £1000. Anything over £1000’s a deposit of £1000 plus 50% is required upfront. Prior to release of the completed job/product all funds must be paid and cleared.
The material that is ordered is non-refundable and there is a 25% restocking fee on top of the already purchased cost if you do not proceed forward with the installation.
If paid by cheque we will not start or schedule your job until the cheque has cleared.
We can take card payments over the telephone.
Any requested changes to the description of services stated above need to be in writing and any additional charges incurred will be charged accordingly. The customer will pay the remaining balance including any additional cost or fees upon completion of the works prior to the release of the job/product. You have 48 hours to change the installation appointment date, If you miss your install appointment date there will be an additional labour charge equal to the time it would have taken to complete the work.
GENERAL TERMS AND CONDITIONS, TERMS OF PAYMENT, LEGAL FEES, AND DISPUTES:
Your deposit is your confirmation to the installation dates agreed. We do not lock in installation date if deposit is not made, therefor your agreed date can change at any time until deposit is made. Any invoice that is not paid at the time of delivery is considered past due and the customer is responsible for all collection fees including but not limited to attorney fees and court costs for unpaid balances at the interest rate of 18% per annum. This is not an expectation contract, and we are not responsible for buyers’ remorse. By accepting the product/work, you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt. The customer shall identify to Prints Charming in writing any dispute concerning an invoice within ten days of the date of the invoice. If disputes are not identified in writing within the ten-day time frame the customer has accepted the job and the invoice. The customer must contact Prints Charming of any and all work in dispute, accompanied by written explanation. After investigation, if an error is found on our behalf, we will make appropriate corrections.
RETURNS:
Deposits and full payments below £1000 are non-refundable. Vinyl material is a non-returnable item once the material is installed per the customer’s personal request. All graphic artwork and any ordered vinyl material for any projects is paid by the customer 100% in full prior to ordering the product. If the job is cancelled or the customer does not want the product for any reason, deposits are non-refundable, and the customer will be charged an additional 25% restocking fee if it’s a specialty vinyl. Once vinyl is installed all sales are final and there are no refunds. If an issue arises the customer must submit their complaint in writing and give Prints Charming the opportunity to see the issue and try and resolve the issue prior to pressuring any legal actions. Since all wrap installations are customized to the customers specifications Prints Charming must be given the opportunity to address any issues, including removal and re-installation time (if deemed necessary by Prints Charming), before the client issues a credit card/debit card dispute or cheque cancellation.
SINCE IT IS CUSTOM INSTALLED TO THE CUSTOMERS SPECIFICATIONS ONCE THE VINYL IS INSTALLED, ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED UNLESS DEEMED APPROPRIATE BY PRINTS CHARMING.
CONTENT:
We reserve the right to refuse any customer for any reason.
WE ARE NOT RESPONSIBLE FOR THE CONDITION ON THE VEHICLE’s PAINT SURFACE PRIOR TO THE VINYL BEING INSTALLED. IF INSTALLED ON TRAILERS WITH CAULKING, RE-CAULKING WILL BE NEEDED SINCE VINYL WILL NOT STICK TO CAULKING.
VEHICLE WALK-THROUGH:
You must clean your vehicle before dropping it off to us. Wash your vehicle using ONLY water and before dropping off. Even though we prep and clean the vehicle for install, wax and other chemicals will prevent the vinyl to stick to surface. Do not wax or clay bar the vehicle, any wax or chemicals left on vehicle by waxing and or clay bar will result in bubbles and vinyl will not cure properly. Prints Charming will not be held liable for vinyl that will not stick and cure properly due to wax or other chemicals used before install. There will be an additional charge of £30 if we must wash your vehicle if you haven’t cleaned it properly before dropping it off. There will be an extra Charge of £30 per Hour for removing Vehicle Emblems, Mirrors, Door Handles and/or existing vinyl. Prints Charming is not liable for any damage if asked to remove any parts from vehicle.
INSTALLATIONS:
Vinyl material is pliable plastic material that we make every effort to make it look as seamless as possible, however, there may be curves, bumps, rivets, mouldings and deep-channelled curves that the vinyl will not be able to conform to. In some cases, relief cuts need to be made or patches need to be installed to cover certain areas. Stretching will result in some shrinkage as it attempts to return to its original form/dimensions. As it shrinks, some minor tenting and lifting can occur and will be addressed, if necessary, within the 90-day period. All vinyl material should be applied to “like new” vehicle finish for the best results. There must be an excellent body of paint and its finish to the vehicle substrate. Any rust, bubbling, caulking, scratches, dents or other damage will be visible through the film, and such surface imperfections may damage the film or cause the film to fail prematurely. Areas repaired with body filler must be sanded, epoxy primed and finished with OEM (Original Equipment Manufacturer) paint or clear coat. Also, any areas with Caulking need to be re-caulked over the installed vinyl. Any recently applied paint finishes must be fully cured for a minimum of 30 days prior to film being applied.
3rd Party installations:
Full Installation Payment must be made before we install. We are only responsible for the installation. Wrap vinyl must be 3m, Avery or a good quality air release wrap vinyl. We are not liable for the vinyl material, the print or missing print material. We are not liable for the paint condition of the vehicle when installing. Any rust, bubbling, scratches, dents or other damage will be visible through the film, and such surface imperfections may damage the film or cause the film to fail prematurely. Any recently applied finish must be fully cured for a minimum of 30 days prior to film being applied.
Installers use a heat gun to stretch and reposition the vinyl and a squeegee to eliminate imperfections. It’s important to note that installers rely on sharp razors to manipulate the vinyl and remove excess material around door handles and crevices. Even with the expert installers, there’s some potential for minor nicks and scratches to the surface. Prints Charming will not be held liable.
Installation time is based upon many factors including but not limited to, film selected, curing time, places where vinyl material is being installed, size of vehicle, complexity of installation areas and any
unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for installation but reserve the right to change them at any time for any reason.
WARRANTY AND MATERIALS:
3M, Avery and Orafol/Oracle cast wrap materials are installed per the customer or authorized representative’s request. We are not the manufacture of the product, and all warranties are ordered through the manufacture of the product the customer specifically ordered. For warranty information you must visit the manufacture website or brochure for specific information regarding the product(s) you ordered. Prints Charming is the installer of the product, not the manufacture. However, if there is something wrong with the product our manufactures do stand behind their products as do we, so please do not hesitate to contact us. Damage done to the vinyl material by the customer, or any third party is not a warranty issue and will not be covered as such.
Vinyl wraps usually last between 3-5 years depending on the weather and after care. No warranties on Chrome, plastic, caulking and non-factory finished paint can be given.
AFTER CARE:
- Keep the car out of direct sunlight for the first 2-3 days after installation.
- Hand wash your vehicle bi-weekly with a soft sponge or rag. Strong jets can cause the vinyl to lift at the seams. Brushes and bristles can scratch the vinyl. And colours can start to fade and dull with repeated exposure to harsh chemicals and abrasives. None of these things will help your vehicle wrap last, so avoid them at all cost.
- Do not wax your vinyl-wrapped vehicle. It will degrade your vinyl and shorten the life of your wrap. (NEVER WAX or CLAY BAR) It will cause the vinyl material to turn yellow and crack.
- Take care of edges particularly on doors/boot/hood. Should any damage occur, contact us immediately. Do not try and fix it yourself or the warranty will be void.
- Remove bugs and bird dropping immediately as these can stain the wrap. Soak them and wipe them off without scraping.
- Use aftercare products with a low PH on a bi-monthly basis. Spray onto a microfiber towel or directly onto the surface. Wipe the surface clean, then turn the towel and dry. As this cleans and protect the wrap which ensures that is looks brand new for years.
UPKEEP: It will take approximately 30 days for the wrap to cure. Graphic installation warranty covers minor lifts and is good for 90 Days starting when wrapped vehicle is collected from our shop. It is up to the customer to maintain it.
PRINT, DESIGN AND PRODUCTION:
Deposits are non-refundable if the customer cancels for any reason. The customer is responsible for providing the artwork in high quality and with the correct information for the wrap/branding work. An additional £50 per hour is charged if we needed to rework your design/logo. When design is included within the price, Prints Charming owns design unless purchased by customer (includes 3 hours of design up to 2-3 mock-up’s), after 3 hours of design it will cost £50 per additional hour.
There will be an additional charge for any graphics purchased. Excessive artwork changes and corrections will be charged at shop hourly rate of £50 per hour.
- Artwork, if supplying your own artwork it must be in VECTOR FORMAT files (.jpeg .pdf .eps .cdr) and High Resolution 300 dpi minimum. Remaking logos and acquiring high resolution images will result higher costs for the design.
- Design- This is the longest part of the vehicle wrap process, it can take anywhere from 5 to 40 hours, depending on the complexity of the design and style of vehicle. Certain graphics may have to be specially cut and contoured to fit parts of the vehicle, which can take longer.
- Proofing- Once the design is ready, then we create an electronic or printed proof of the wrap. It’s important to carefully examine the proof for any mistakes you find and immediately note any changes you want made to the final wrap before printing. Any changes you have after the wrap goes into final production can delay turnaround and add significantly to your costs.
Mock-up template is rendition is an artistic representation of what your graphics will look like. Prints Charming reserves the right to slightly modify certain measurements and/or areas to accommodate production and installation. As this colour rendition is generated by computer and all monitors are calibrated differently, colours may vary slightly from actual colour on vinyl material. We will do our best to match the colour as close as possible.
Prints Charming is not liable for colour match prints unless specified by the customer. Reprints will result in an extra charge to Re-Print and Re-Wrap. Reprints prints may also be slightly different shade from last print due to humidity & temperature. There may be small bandwidth on prints when seen close up, but wraps are meant to be seen 6ft away. There are no refunds, reprints or redo’s, because this is out of our control.
When design is approved, Prints Charming is not responsible for typographical and colour errors after customer approved artwork. All Artwork remains with Prints Charming unless customer has specifically paid for the Artwork on invoice. All copyrights belong to Prints Charming.
- Printing- Vehicle wraps are printed in multiple panels and carefully pieced together during installation. After printing the wrap, ink needs 48 hours to “gas out” this prevents the vinyl from bubbling or wrinkling during installation.
- Installing- Your vehicle needs to be thoroughly clean so that the wrap will adhere properly. You would need to wash your vehicle before you leave it with us. Using a high-pressure car wash that should clean off most grime and debris.
Installers use a heat gun to stretch and reposition the vinyl and a squeegee to eliminate imperfections. It’s important to note that installers rely on sharp razors to manipulate the vinyl and remove excess material around door handles and crevices. Even with the expert installers, there’s some potential for minor nicks and scratches to the surface.
CHANGES/CORRECTIONS/ERRORS:
It is up to the customer to provide all the correct information. If artwork was provided by the customer, Prints Charming is not responsible for any errors or quality of images or artwork. Once artwork is approved by the customer any changes done before and after production will have an extra cost depending on the size of the reprint and time of design making the changes.
We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to products, productions, availability and update information at any time without prior notice.
On Printed Wraps, What to Expect:
Door handles will not be wrapped unless it is requested, or the full vehicle is being wrapped.
On vans, busses, and large vehicles, bumpers that have not been painted will not be wrapped.
Wheel wells will not be wrapped.
Running boards will not be wrapped.
In severe channel areas will not be wrapped to prevent wrinkling, lifting and bubbling.
There may be seams and overlaps.
Final colour may slightly print different than the Digital Proof
Reprints may also be slightly different shade from last print.
Templates are mock-ups, vinyl placement may be different due to curvature and size.
REMOVAL:
Your vehicle’s vinyl material should last you 3-5 years, depending on how well you maintain it. When it is time to remove it, our pro installers can cleanly remove a wrap. Price of removal is £50 an hour. When estimate price is given, it’s just an estimate based on how many hours we think it will take to remove but is not the exact price. We will add a charge if vehicle removal takes longer than estimated, hours charged for removal may vary depending on how long the wrap was on and the weather it was exposed to. Prints Charming is not responsible for the condition of the paint and body when removing old vinyl.
Additional Information:
You cannot roll down windows that have graphics. We recommend replacing horizontal surfaces (Bonnets, Roofs, Boots) every 1-2 years.
Please remove all personal items before delivering your vehicle.
Prints Charming is NOT RESPONSIBLE FOR ANY PROPERTY LOSS.
There is 90 days warranty on lifts and bubbles.
VEHICLE STORAGE FEES:
Vehicles left beyond the authorised pickup day (definition of authorised pickup day: is the date vehicle is ready to be picked up and the client has been notified) will be charged £20 per day, per space occupied, until the vehicle or vehicles have been picked up and paid for.